Residential users can benefit significantly from competitive outbound calling services, particularly those targeted to specific communities for a range of international destinations. With low cost operations and full least cost routing, service providers can maintain margins while offering attractive rates, whether direct to retail customers or via agents and resellers with access to niche market opportunities. DIGITALK’s prepaid residential applications make it easy for service providers to extend their service offering with a range of prepaid subscription service options, including:
- Indirect Access. Users prefix the dialled number with a short code recognised by the incumbent network operator to cause
the call to be routed via the service provider.
- Carrier Pre-Select. In some countries, the incumbent network operator is required to support automatic routing calls from
subscribers to alternative service providers.
- Callback. Users can trigger callback calls by dialling an access number, sending an SMS or accessing a web site. Callback
services are particularly advantageous for international calling in territories with little or no competition in the communications market.
BENEFITS
The DIGITALK Multiservice Platform is designed to allow service providers gain rapid returns by being able to deploy and adapt innovative calling solutions to meet local and international market opportunities. The key benefits to the service provider include the following:
- Exploit call margin opportunities - competitive services can be offered locally or across regional boundaries to customers paying high call charges
- Attract customers with competitive rates, pricing promotions and package discounts
- Retain customers with bundled service offers, e.g. Indirect Access, Callback and Broadband Telephony
- Increase adoption by offering services through local agents and resellers
- Minimize network investment - a single platform with integral media capabilities on which to launch multiple competitive calling services
- Minimize operations and business support system costs - complete integral network, service and account management capabilities avoid the need to acquire and integrate with external billing and customer care solutions
- Avoid credit and fraud risk - real-time pre- and post-paid balance management with fraud controls avoids the risk of unscrupulous users exploiting the service
- No payment delays - on-line payment for immediate charging and top-up of customer balances, with options for automatic top-up on low balance thresholds
FEATURES
The DIGITALK Prepaid Residential service features have been developed and extended on the basis of the very wide market experience gained from deployment across multiple regions. They include:
- Full support for residential Indirect Access and Carrier Pre-Select services, meeting requirements for incumbent network integration
- Extensive range of configurable settings for Callback services to meet local service deployment requirements
- Multiple language support to offer services to different regions and communities
Hosted on the DIGITALK Multiservice Platform, Prepaid Residential additionally benefits form the following features:
- Complete tariff plan management to offer competitive rates by destination, time of day, length of call
- Sophisticated subscription and call charging options including ‘friends and family’ and calling packages
- Real-time rating and balance management for prepaid services and revenue assurance
- Service creation environment to extend and adapt services to maintain competitive advantage
- Least cost routing to manage carrier rates, maximize call success rates and maintain call quality
- Full network and service provisioning and monitoring to ensure service availability
- Integral account management for customer care and support operations
- On-line payment service integration for rapid service rollout
- Business reporting to enable close monitoring of volumes, rates and margins
|