For the right service provider there are still rich business opportunities to be found in telecommunications markets everywhere across the world.
While new technologies have dramatically reduced the costs of entering these markets, they also provide highly cost-effective ways for either new
players to leapfrog established service providers or for existing companies to quickly diversify their services.
DIGITALK provides Fixed, Mobile and Internet Service Providers of all types with a service platform and standards-based tools that allow them to
exploit Next Generation Network technologies across the mobile, fixed and broadband worlds to both undercut and outwit their competitors
Over 450 customers around the world have already benefited from DIGITALK solutions and support services, serving a wide variety of markets with
an equally wide range of service portfolios. Supporting case studies on this site demonstrate the rapid return on investment that the DIGITALK
strategy can deliver.
THE DIGITALK VISION OF MULTISERVICE NETWORKING
Service providers these days have to face a complex mesh of both new and legacy technologies and interconnect and access agreements. Navigating
this maze successfully requires a platform that can bridge the divide between circuit and packet switching and fully exploit the potential of
SIP and IMS-based communications.
The DIGITALK Multiservice Platform (MSP) hosts a range of service-ready business,
residential and mobile applications. With DIGITALK’s MSP in place - coupled with its
market-leading Service Creation Environment, STUDIO - service
providers are freed from the constraints and costs involved in managing and upgrading legacy switches and have a service-ready solution,
enabling fast time to market for new services.
Integral to the offering is a complementary focus on both customer relationship management through the use of portals and IVR, and on revenue
management to ensure accurate billing and protect against leakage or deliberate fraud.
OPEN SYSTEMS PHILOSOPHY
DIGITALK MSPs are designed with an open system architecture using hardware from leading-edge technology providers such as Intel and Hewlett-Packard,
allowing customers to select the most appropriate mix of cost and power for their particular applications.
HERE TO HELP
DIGITALK offers a comprehensive suite of professional and educational services to support its customers. On-hand and readily accessible training,
planning and consultancy services can smooth the way for both emerging Service Providers and established Carriers alike, from installation right
through the product and service lifecycle, ensuring that ROI is delivered as quickly as possible. In addition, a transparent Service Level Agreement
(SLA) relationship with customers defines a market-leading level of support that has contributed significantly to DIGITALK’s continued success.
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