The telecoms industry has undergone a radical change in the past decade – deregulation, liberalisation, and significant shifts in technologies have provided both new and existing Service Providers with significant new opportunities, challenges and threats.

Throughout the world, in the more mature telecoms markets, price-based competition has fast been giving way to service differentiation through value-added services and superior customer care.

Mirroring these market trends, DIGITALK provides Telecommunications Service Providers of all types with the tools for creating market leading next-generation services which not only increase revenues, but also help to reduce levels of churn by allowing services to be tailored to individual customers needs.

Using DIGITALK, all this can be achieved with a demonstrable Return on Investment (ROI).

The DIGITALK vision of Multiservice networking

Service Providers who use DIGITALK’s Multiservice Platform (MSP), coupled with the market leading Service Creation Environment, STUDIO, are free from the constraints and costs of managing and upgrading legacy switches and have a service-ready solution which enables a fast time to market for new services. DIGITALK brings its customers power and adaptability while requiring less resources and investment than with traditional telecoms equipment.

Headquartered in the UK, and with offices worldwide, since 1996 DIGITALK has installed more than 1200 service platforms worldwide, and has over 400 customers, including some of the largest global operators.

Open systems

DIGITALK MSPs are designed upon an open system architecture which uses hardware from leading-edge technology companies including Intel and Hewlett-Packard, which means that the introduction of a new service is not constrained by proprietary hardware.

Here to help

DIGITALK offers a comprehensive suite of professional and educational services, and is on hand to guide both emerging Service Providers and established Carriers alike from early stage operations to mature market services to help achieve the fastest ROI possible. In addition, a transparent Service Level Agreement (SLA) offers a market leading level of support that is one of the reasons why DIGITALK has continued to succeed.