Convergent fixed-mobile Service Providers offer significant advantages to their customers, such as a single contact number with one voicemail box and a single balance for fixed and mobile calling. For these Service Providers, fixed-mobile services increase revenue per user, achieve higher call margins and enhance customer retention. The DIGITALK MSP enables MNOs, MVNOs and fixed Service Providers to offer a range of pre- and post-paid services over fixed and mobile access networks to gain access to these benefits.

For example, a Service Provider operating in partnership with a mobile network operator, can offer a Broadband Telephony service combined with fixed and mobile calling on the one account. Calls to a user can be directed to their fixed, IP or mobile phone, and if the user is not available can be collected by their single voicemail box and then forwarded to their email account. Outbound calls and SMSs can be charged against a common balance potentially with bundled minutes and messages.

The key strengths of DIGITALK MSP for converged fixed-mobile services are:

• Common service features e.g. call forwarding, one voicemail box
• Single balance for fixed, IP and mobile calling
• Combined fixed and mobile charging packages and bundles
• Low cost international calls from mobiles
• Integrated charging for voice and SMS
• Simple integration into existing systems
• TDM and VoIP integration