24 X 7 Helpdesk
With DIGITALK you have a partner in success. We provide high quality support
across all our products including an industry-leading Service Level Agreement,
Web Self-Care and comprehensive training programmes. Our professional services
team is on hand to help with installation, service implementation and bespoke
business consultancy. DIGITALK's support team, staffed with knowledgeable
professionals, is available 24 hours a day, 7 days a week, 365 days a year. Our
entire support organisation is focused on complete customer satisfaction and
providing immediate solutions to your business needs.
Case Management
One of the most transparent ways of contacting your DIGITALK support team is
through our web-based case management service. This offers you several
advantages, including: an online query tool with attachment facility for call
logs, a single interface for all live cases, email alerts for case activities,
automatic fault escalation and a library of old cases which can be re-raised if
a fault continues to occur. Our web-based case management service enhances our
standard support programme and provides customers with a more transparent
method of tracking support queries.
Software Upgrades
The Service Level Agreement also includes regular quarterly software upgrades. Our
policy of continual product development ensures that there are regular updates
to the front office, back office and telephony applications with new services,
features and reports. Also included with the Service Level Agreement is an
extensive online library containing technical papers, white papers, training
documentation and free software tools.
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